Refund policy
We want you to be happy with what you buy from us. If something isn't right, this policy explains your options.
Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
Once you have told us you wish to cancel, you have a further 14 days to send the goods back to us.
To cancel, email us at [EMAIL] with your order number and the items you wish to return. You do not have to use any particular form of words.
Returns
We accept returns within [NUMBER] days of delivery.
To be eligible for a return, items must be:
- Unworn and unwashed
- In their original condition, with any tags still attached
- Free from marks, odours, pet hair or signs of wear
We reserve the right to refuse a return, or to reduce your refund, where items have been handled beyond what is necessary to establish their nature, characteristics and functioning.
Items we cannot accept back
- Pierced jewellery (earrings), for hygiene reasons, unless faulty
- Items marked as final sale
- Custom or personalised items, unless faulty
- Gift cards
How to return an item
- Email [EMAIL] with your order number and which items you're returning.
- We'll confirm the return and send you the return address.
- Post the items back to us, securely packaged.
- Keep your proof of postage until your refund is confirmed.
Please do not send items back without contacting us first — we may not be able to process them.
Return postage costs
Unless the item is faulty, incorrect or damaged on arrival, you are responsible for the cost of return postage.
We recommend using a tracked service. Until we receive the goods, they remain your responsibility, and we cannot issue a refund for a parcel that doesn't reach us.
Refunds
Once we've received and inspected your return, we'll email you to confirm.
Approved refunds are issued to your original payment method within 14 days of us receiving the goods back (or receiving proof that you've sent them). Depending on your bank or card provider, it may take a few additional working days for the money to appear.
We refund the price you paid for the goods, plus standard outbound delivery if you're returning your whole order under your statutory cancellation right. Where you chose a faster delivery option, we refund the standard rate rather than the premium.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged, or isn't what you ordered, contact us at [EMAIL] within [NUMBER] days of delivery with your order number and photographs of the issue.
We'll arrange a replacement or a full refund, including return postage, at no cost to you.
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. Nothing in this policy affects those rights.
What isn't a fault
- Small variations in print placement, colour or finish, which are normal in garment printing
- Fading or wear on plated jewellery caused by normal use over time, or by contact with water, perfume, sweat or cosmetics
- Damage caused by misuse, accident, or failure to follow the care instructions
Exchanges
The quickest way to exchange an item is to return it for a refund and place a new order for the size or piece you want. This means we can get your replacement out to you without waiting for the return to arrive.
If you'd prefer a direct exchange, email us and we'll do our best to help, subject to stock.
Sizing
Please check the size guide on the product page before ordering. Our tees are oversized, so many customers size down. If you're unsure, message us before ordering — we'd rather help you get it right than process a return.
International returns
International customers are welcome to return items under the same conditions. Return postage and any associated costs are your responsibility unless the item is faulty or incorrect.
Please mark the parcel clearly as "RETURNED GOODS" on the customs declaration to avoid additional charges. We cannot refund customs charges incurred on returns that are not marked correctly.
Import duties and taxes paid on your original order are not refundable by us — you may be able to reclaim these from your local customs authority.
Late or missing refunds
If you haven't received a refund after the timescales above:
- Check your bank account again.
- Contact your card provider — it can take time for refunds to post.
- If you've done both and still haven't received it, email us at [EMAIL] and we'll chase it.