Shipping policy
Processing time
Orders are processed within 1–3 working days of being placed. Orders placed at weekends or on bank holidays are processed on the next working day.
You'll receive a dispatch confirmation email with tracking details once your order leaves us.
During drops, restocks and sale periods, processing may take slightly longer. We'll always let you know if there's a delay.
Delivery times
Standard delivery: 5–12 working days
Delivery times are estimates from the point of dispatch, not from the point of order. They are not guaranteed.
| Destination | Estimated delivery |
|---|---|
| United Kingdom | 5–12 working days |
| Europe | [NUMBER] working days |
| Rest of world | [NUMBER] working days |
Shipping costs
Shipping is calculated at checkout based on your delivery address and the contents of your order.
Tracking your order
Once your order is dispatched, you'll receive an email with a tracking number. Tracking information can take 24–48 hours to update after dispatch — if your tracking hasn't moved immediately, please allow a little time before getting in touch.
Delays
Delivery estimates are just that — estimates. We're not able to guarantee delivery dates, and we're not liable for delays caused by circumstances outside our reasonable control, including:
- Postal and courier delays
- Customs clearance
- Adverse weather
- Strikes or industrial action
- Incorrect or incomplete delivery addresses
If your order hasn't arrived within 12 working days of the estimated delivery window, email us with your order number and we'll look into it.
Incorrect addresses
Please double-check your delivery address at checkout. We're not able to redirect parcels once they've been dispatched.
If an order is returned to us because of an incorrect or incomplete address, we'll contact you to arrange redelivery. A further postage charge may apply.
Lost or missing parcels
If tracking shows your parcel as delivered but you haven't received it, please:
- Check with neighbours and around your property
- Check for a card or a safe place note from the courier
- Contact the courier directly with your tracking number
If you still can't locate it, email us at [EMAIL] and we'll open an investigation with the courier. Please note couriers usually require a set period to pass before they'll treat a parcel as lost.
International orders
We ship worldwide.
Customs, duties and taxes: international orders may be subject to import duties, taxes and customs charges levied by the destination country. These charges are not included in the price you pay us and are the responsibility of the customer.
We have no control over these charges and cannot predict what they will be. Please check with your local customs office before ordering if you're unsure.
If a parcel is refused or abandoned due to unpaid customs charges, we're not able to refund the original shipping cost.
Split shipments
Orders containing multiple items may occasionally arrive in more than one parcel, at no extra cost to you. If part of your order arrives and the rest hasn't, please allow a few more days before getting in touch.